When you work with Dake you are part of the family- and family is always there to help. If you have a machine that needs service our experienced service technicians are here to help. Whether you need a quick answer via the phone, would like a video explanation emailed to you, or need a recommendation for a service repair, we’ve got your back.
Our in-house service technicians have the knowledge to help correct almost any issue you may experience. Daily interaction with our machines have provided us with the insight to know the right questions to ask to determine the best course of action. We know that there is no time to waste when your machine goes down. Our service technicians are available for you when you need them with one quick phone call.
Our facility is stocked with replacement parts for all of our stocked machines. Whether you have a vintage Dake machine or a new machine, the majority of our parts are readily available to be delivered to you when you need them. Our service representatives are standing by to help you determine the proper parts for your machines.
Experience the Dake difference and learn why our customers have been trusting us for generations.
We have taken the time to answer some of the most commonly asked questions about our products and services. View the list here.
Our standard products are warranted free of manufacturer’s defects for one year after delivery to the original purchaser (unless otherwise specified by the product manual. Standard replacement parts are warranted free of manufacturer’s defects for the thirty days following the date of shipment.
The manufacturer will repair or replace any portion of the product that proves defective in materials or workmanship. The manufacturer retains the sole right and option, after inspection, to determine whether to repair or replace defective equipment, parts or components, the manufacturer will assume ownership of any defective parts replaced under this warranty.
(a) Units and parts which are not installed in accordance with applicable local codes, ordinances and good trade practices;
(b) Defects or malfunctions resulting from failure to properly install, operate, or maintain the unit in accordance with the printed instructions provided;
(c) Failure resulting from abuse, accident or negligence;
(d) Normal maintenance service and the parts used in connection with such service;
(e) Units and parts which have been altered or repaired other than by the manufacturer or as specifically authorized by the manufacturer;
(f) Units and parts used for purposes other than for what it was designed and manufactured.
(g) Custom, made-to-order parts and machines.
Purchasers who notify the manufacturer in writing, within the warranty period, will be issued a Return Material Authorization Number. Any item to be repaired or replace under this warranty must be returned to the manufacturer, at Grand Haven, Michigan or such other place as the manufacturer man designate, freight prepaid. The packaging used for returns must be supplied by purchaser and clearly marked with the Return Material Authorization Number.
Any standard item covered under this warranty will be repaired or replaced free from all charges except authorized transportation and installation labor.
This warranty is in lieu of all other warranties and no representations, guarantees, or warranties, expressed, implied, or statutory (included, but not limited to, a warranty of merchantability of fitness for a particular purpose) are made by manufacturer in connection with the manufacture of sale of its products.
The remedies set forth herein are exclusive and in lieu of all other remedies and manufacturer shall not, under any circumstances, be liable for incidental, consequential or special damages, such as, but not limited to, damage to, or loss of, other property or equipment, loss of profits, inconvenience, or other incidental or consequential damages of any type or nature. The liability of the manufacturer shall not exceed the price of the product upon which the liability is based.